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We have various methods through which you can obtain online support for your GlassShop System. For most issues, you will find a document already created. Links to these documents are on the page, Documents for Download. For more detailed questions, please try searching our Knowledgebase. These articles are more specific, and contain answers to a greater variety of questions.

Online Fix Form for Rejected EDI

Create Support Ticket


New Recommendations for your computer:

 
     

Version 9.2 GlassShop Released

 

Please update your system immediately to take advantage of various important updates. If you updated your system, and you are encountering issues with 9.0, such as non-filling drop down lists, then it is likely you need some more RAM. Your system will still run if you install the previous client. Click here to see how to do this.


Automatically add a fuel surcharge

 

Keep up with rising fuel costs from your vendors. You must pass these onto your customers. GlassShop calculates a fuel surcharge automatically. Click here to see how is done.


New! GlassShop Central Support Page

 

We are aiming to provide a more interactive support experience for the Central System. Click here to go to GlassShop Central Support.


New Feature for GlassShop

  Designate September 6, 2004 or current NAGS database by customer

Do you have a suggestion?

Send an email to our development team with your suggestion. We want to hear from you and what you have to say.


Other Documents

Manuals, Forms, Agreements(Paper EDI form)

Downloadable Documents

Listing of Various Support Documents

System Downloads

Program and Data Updates

Hot Conflicts / Issues

Several brief support issues, Printers, AOL, etc.

POSTOFFICE

 

EDI Fix Form

 

Top 10 Questions

10 Common Questions

Microsoft Library Files

Direct Link to Microsoft Libraries Update for Windows 95-98